Etqan
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TECHNICAL SUPPORT

At Etqan, we take the role of the Technical Support group very seriously, and have taken various measures to ensure faster turnaround times, sound problem-solving capabilities and adequate infrastructure and personnel to handle matters efficiently. Our team offers technical and advisory support to care givers; by ensuring that life saving products are maintained and operated as per prescribed standards. Advocating the philosophy of total 24x7 support to customers, this business unit consists of qualified and experienced factory-trained engineers that offer a host of specialized services, right from HL7 interfacing of Information center to third party EMR Systems, up to associated technical services in Turnkey Project Management, specialized radiology, clinical and hospital informatics.

In addition to this, the team also handles service parts & support maintenance management, upgrades and replaces accessories, supplies, hardware and software and offers the most competitive trade-in or exchange offer for obsolete equipment.

Our cutting edge service capabilities include providing PPM schedules with installation and warranty certificates and PPM checklists that adhere to the corrective maintenance regulations and the subsequent escalation process in case of critical issues. Strictly governed by HSE policies and hospital JCIA standards, our team promises the highest quality in customer service and quality in operations.

TSG also offers a broad range of multi-vendor asset management and clinical engineering services, tailored to meet our customers needs including full multi-vendor services agreement; in-house support; back-up services support; resident onsite management; manufacturer service and factory trained engineers; virtual site management and remote diagnosis, as well as Life Expectancy and Value engineering of the existing installed medical equipment.

Our highly experienced team handles a host of services, including:

  • Safety Test
  • Planned Preventive Maintenance
  • Corrective Maintenance
  • Training & Education